Terms and Conditions We accept paypal payment at time of ordering. Postage is charged per single item, so excess is refunded on multiple purchases, if they can all go in one package. We aim to send all orders out within 2 to 5 days of receipt, sometimes same day, if we can! We are only a very small business so are unable to supply bulk quantities of any item. If you require more than one of any item, please phone us and check if we have the stock first, to avoid disappointment! An email is sent to you once we have posted your order, with tracking details, if relevant.
We pledge to send everything out via, 2nd class post, or second class signed for in the case of heavy or multiple items, (or expensive items, such as drums, at our own discretion.)
Please examine delivered items carefully upon receipt, we take every effort to ensure good quality and sufficient packaging of every item, and once items leave here, they are in the hands of ROYAL MAIL, and we have no control over how packages arrive and in what condition they are in. They leave us in perfect condition!
Any problems or errors must be reported by phone or email, with photographic evidence, if required within 3 days of receipt. We do not pay your return postage unless the error was made by us! In which case 2nd class economy postage please. In the case of clothing, we advise separate cool water washing, by hand and no tumble drying. We cannot be held accountable for damage if this is not done!
If you have ordered the wrong size, or just do not want the item, please return it in re-saleable condition (unworn) within 14 days, for a refund.
All spells and ingredients, are sold "for entertainment purposes only." We are required to state this by law, as we cannot be held responsible for the outcome!
We are unable to accept orders from outside of the UK, (which also includes the Channel Islands), unfortunately at the current time. This is due to postage costs, and customs red tape.
That is basically it, but please never be afraid to phone us, or email us with any problems or concerns, we absolutely never hex or put curses on our customers!! Neither do we release flying monkeys!
Brightest Blessings,
Moon Falcon